Frequently asked questions
Every authentic New Blood garment and accessory features an embedded encrypted NFC chip for real-time authentication.
You can verify your item by downloading the official New Blood App and scanning the NFC tag embedded inside your product. The app will confirm authenticity, display your item's serial ID mapping, and provide a digital ownership certificate.
Learn more and download the app here: Product Verification & App Download.
The NFC tag is embedded directly into the garment's internal branding or care label area. Simply tap the top back of your smartphone against the label while using the New Blood App to run an encrypted authenticity check.
Shipping times depend on the shipping method and when the order is placed. The estimated delivery time is shown at checkout before you complete your order.
Yes. Once your order has been shipped, you will receive tracking information by email if the selected shipping method includes tracking.
If you would like to change or cancel your order, please contact us as soon as possible at info@newblood.cash. We will do our best to help before the order has been shipped.
The available payment methods are displayed at checkout before you confirm your payment.
Pop-up pickup options, if available, will always be announced separately for each event. Information about pop-ups and possible pickup options will be shared through our online store, newsletter, and social media.
Not at the moment. New Blood does not currently have a permanent physical store.
We do, however, host pop-up events at different times and locations. Information about upcoming pop-ups will be announced through our online store, newsletter, and social media.
You have 14 days from receiving your order to request a return or exchange.
You can submit a return or exchange request through the form available under the Withdrawal section of our online store.
Please complete the form carefully and follow the return instructions provided.
If you need help with a return or exchange, contact us at info@newblood.cash.
If your product is damaged or has a manufacturing defect, please contact us at info@newblood.cash as soon as possible.
We will assess the situation on a case-by-case basis and let you know whether the product can be repaired, replaced, or refunded.
Product-specific measurements and sizing information can be found on each product page in our online store.
If you are unsure about your size, contact us at info@newblood.cash and we will do our best to help you choose the right size.
New Blood products may be produced in limited quantities. Not every sold-out product or size will necessarily be restocked.
If a product or size is sold out, we recommend subscribing to our newsletter and following us on social media, where we announce new releases and possible restocks.
At this stage, New Blood releases one main collection per year.
As the company grows and expands, we plan to gradually increase our release schedule to approximately 2–3 collections per year.
New collections and releases will be announced through our online store, newsletter, and social media channels.
New releases and possible early-access opportunities are announced primarily through our newsletter and social media channels.
We recommend subscribing to our newsletter if you want to hear about new releases as early as possible.
Product reservations are generally not available through our online store.
If you have a specific request or are interested in a limited-availability product, you can contact us at info@newblood.cash.
Yes. New Blood hosts pop-up events at different times and locations. Upcoming pop-ups are announced through:
- Our online store
- Our newsletter
- Our social media channels
Follow these channels to stay up to date with upcoming events and locations.
Not at the moment. New Blood currently operates primarily through our online store and additionally hosts pop-up events.
New Blood products are available through our online store. Selected products may also be available at our pop-up events.
Any additional retail locations or stockists will be announced separately.
No. New Blood does not currently offer gift cards.
Our newsletter is where we announce new collections, products, events, pop-ups, campaigns, and other possible benefits.
Product-specific material and production information is provided on the relevant product page in our online store whenever possible.
If you have questions about the materials or production of a specific product, contact us at info@newblood.cash.
Products are provided with the necessary care and usage instructions where applicable.
We recommend following the product-specific care instructions to keep your item in the best possible condition.
If you are unsure how to care for a product, contact us at info@newblood.cash before washing, treating, or otherwise handling the product.
Yes. As New Blood grows, we are looking for new talent and interns for different roles.
Our current Design Atelier Intern opportunity can be found here:
View Internship Posting
If you would like to ask about career opportunities or submit an open application, contact us at: info@newblood.cash
We are open to different types of collaborations.
If you would like to collaborate with New Blood, contact us at info@newblood.cash and briefly tell us about your idea or proposal.
If you are interested in stocking New Blood products, contact us at info@newblood.cash.
Please include your company name, location, and details about the type of collaboration you are interested in.
Yes. New Blood hosts pop-up events and may organize other events in the future. Upcoming events are announced through our online store, newsletter, and social media.
Any available pre-order opportunities will be announced separately on the relevant product or collection page.
If there is no information about a pre-order, you can contact us at info@newblood.cash to ask about availability.
Any available gift-wrapping options and their availability will be shown in our online store.
If you have questions about gift wrapping, contact us at info@newblood.cash.
The legal company name is:
New Blood Fashion Group Oy
Business ID: 3652884-3
New Blood is the brand name used by the company.
You can contact us by email: info@newblood.cash
Please include as much relevant information as possible about your inquiry so we can assist you as efficiently as possible.
